Policies

Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

By accessing our website or using our services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information:

We collect personal data such as names, email addresses, phone numbers, and billing/shipping addresses. This information is necessary for order processing and communication.

2. Usage Data:

We gather usage data, including IP addresses, browser types, device information, and pages visited. This helps us analyse website traffic and enhance user experience.

How We Use Your Information

Order Processing:

We use your data to fulfil orders, ship products, and provide customer support. When you place an order, we need your information to process it efficiently.

2. Communication:

We send order confirmations, updates, and respond to inquiries via email or phone. Clear communication ensures a smooth customer experience.

3. Improving Our Services:

By analysing usage data, we identify areas for improvement. This helps us enhance our website and services.

Data Sharing

We do not sell or rent your personal information to third parties. However, we may share data with trusted partners (e.g., shipping companies) solely for order fulfilment purposes.

Security Measures

Your data security is our priority. Our website uses encryption (SSL) to protect information during transmission. We follow industry best practices to secure our systems.

Your Rights

You have the right to:

Access your personal data
Correct inaccuracies
Request deletion
Opt out of marketing communications

Cookies and Tracking

We use cookies to improve your browsing experience. You can adjust your browser settings to manage cookies.

Appointment Cancellations

If you must cancel or rebook your appointment, we respectfully request at least 24 hours' notice.

Cancellations or missed appointments without 24 hour notice will result in no further meetings being honoured.

If you have any questions or concerns regarding our privacy practices, please contact us.

Exchange, Returns & Refunds Policy

We want you to be happy with your purchases from HeadSpa Solutions. This policy outlines when you can exchange items and when refunds are available.

Products and Equipment

Exchanges Only:

We offer exchanges for products and equipment that meet our eligibility criteria and follow the process below. Please note that as our purchases are typically for packages or rolling bulk product reorders, we do not offer returns or refunds for individual retail sales products or equipment items under any circumstances.

Exchange Window:

You must send products and equipment back to HeadSpa Solutions within five business days of receiving them. Items returned after this period may not be eligible for an exchange.

Eligibility Criteria for Exchanges:

Products must be unused, in their original packaging, and with all tags still attached.
We reserve the right to refuse exchanges for items that don't meet these criteria.
If you suspect any product or equipment is defective or damaged, you must not sell, use, or activate it. Keep it in its original state while we investigate and provide further instructions.

Exchange Process:

You must contact HeadSpa Solutions within five business days of receiving the product or equipment, before returning any item. We'll discuss the circumstances and agree on the best approach.
Within the same five-day period, please send a photo and video of the affected product or equipment to us.
Once we receive your photo and video evidence, we'll review it.
If approved, we'll arrange an exchange for the same product or equipment. If the exact item has been discontinued or is unavailable, we'll offer a similar product of comparable or equal value.

What We Can't Exchange (Exclusions):

The following items are generally excluded from our exchange policy:

Hygiene and Personal Care Items:

This includes opened cosmetics, skincare or hair care products, and hair accessories, which cannot be resold due to hygiene reasons.

Custom or Made-to-Order Products:

Unless they are defective, custom-made beauty equipment is non-exchangeable.

Clearance or Final Sale Items:

Items purchased during clearance sales or marked as 'final sale' are not eligible for exchange.

Consumables:

Disposable supplies and single-use products are excluded from exchange.

Opened or Used Items:

We generally do not accept exchanges for opened or used items unless there's a proven manufacturing defect.

Online Training Courses and Practical Training

No Refunds for Training Once Commenced:

Once any training course has begun, including access to course materials, online modules, or initial sessions, there are no refunds for the course or any associated costs involved in the training and certification.

Practical Training – No Refunds After Payment:

Specifically, once payment for the Module 5 onsite practical training (the 'Prac') has been processed, no refunds will be issued for this module under any circumstances. This practical training is exclusively available in Australia and New Zealand. The Training Bundle is only suitable for those who can attend the practical component.

Change of Mind:

Please choose carefully. We generally do not offer refunds or exchanges for a 'change of mind' regarding any training course or product, including training bundles, once the purchase is complete.

Intellectual Property

If HeadSpa Solutions instructs you to return any Intellectual Property (IP), you must send the requested IP items to the address we specify within five business days. You must also immediately stop using or displaying the IP upon receiving our first notice.

Content Copyright Policy

Unless HeadSpa Solutions has granted you explicit written permission, you are not authorised to reproduce, copy, screenshot, record (film or photograph), mimic, or use any part of the content from our courses and programmes. This includes using the information to train others or to pass on or distribute it to anyone other than the single individual who is officially enrolled in and has paid for the course or programme.

What this means for you:

Our materials are for your personal use as an enrolled student only.
You cannot share, sell, or distribute our course content in any form.
You cannot use our content to create your own training programmes or materials.

Breach of Policy:

Any unauthorised use or distribution of our copyrighted materials will be considered a serious breach of this policy and copyright law. HeadSpa Solutions will pursue all available legal remedies to the fullest extent of the law to protect its intellectual property rights.

Warranty Policy

Disclaimer of Warranties; Limitation of Liability

We make no guarantees, representations, or warranties regarding the uninterrupted, secure, timely, or error-free nature of our services. We do not warrant that the results obtained from using the service will be accurate or reliable.

You acknowledge and agree that we may, at our discretion, remove the service for indefinite periods or cancel it at any time without prior notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service, along with all products and services provided through it, are offered "as is" and "as available" without any warranties or conditions, whether express or implied. These include, but are not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances shall Headspa Solutions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages. This applies whether based on contract, tort (including negligence), strict liability, or any other legal theory, arising from your use of any service or any products procured through the service, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in content or any loss or damage of any kind incurred as a result of using the service or any content (or product) posted, transmitted, or made available via the service, even if advised of their possibility.

Policies

Privacy Policy

Exchange, Returns & Refunds Policy

​Content Copyright Policy

Warranty Policy

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Content Copyright Policy